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About the Role
We're on the hunt for the ultimate jack in the box to join Blackhawk Network crew .
Join a dynamic work environment! This position offers a hybrid setup, with in-office collaboration on Mondays and Tuesdays.
Step into the exciting world of Blackhawk Network’s Incentive business, where we specialize in creating rewarding and recognition platforms designed to inspire and connect both customers and employees. Our managed services offer bespoke, fully integrated solutions tailored to the needs of the Telco, Banking, Automotive, Retail, and Leisure sectors within the UK. We are dedicated to motivating people and driving them to achieve their goals, one connection at a time.
Key Responsibilities
Gather and document requirements for solution delivery across multiple platforms and technologies (Java Liferay or .Net, Mobile Apps and back-end systems (API/SOA/Middleware)
Support roadmap and backlog creation, considering customer input, product strategy and internal operational requirements.
Garner estimates all assigned work for client approval
Outline high-level solution design to lead developers and QA analysts
Build and accurately document requirements for new developments and versions for software delivery, and functional requirements for agile and/or waterfall software development.
Enable strong stakeholder management to agree and document detailed design and acceptance criteria for functional and non-functional requirements and project deliverables.
Management and prioritising of change tickets in coordination with key stakeholders
Project governance of release cycles and client project deliveries
Provide support and perform testing of new functionality
Provide overnight support for deployments and other Out-of-Hours activities
Provide System monitoring and second-line support (issue investigation and resolution)
Perform System configuration changes
Operate with teams within different time zones
Qualifications:
Looking for a Business Systems Analyst with proven experience in a software delivery organisation, be a strategic thinker with a curious, inquisitive nature and an analytical mind. Thoroughly good listening and influencing skills coupled with collaboration will ensure they define and drive the software delivery life cycle to a high standard
Requirements
Essential Skills
Excellent communicator with strong oral, written and presentation skills combined with the ability to guide group discussions and explain complex solutions.
Experience translating business requirements into technical requirements and working with the team to produce high-level technical solutions
Problem-solving and troubleshooting experience
Strong Stakeholder Management experience
Good interpersonal skills with high self-motivation
Excellent planning and organisational skills with strong attention to detail.
Ability to handle complexity and ambiguity.
Ability to work both in a team and individually.
Experience within Agile and/or Waterfall Software Development environments as a Business/Functional Analyst including associated tooling (Jira, Confluence, Rally)
SQL knowledge
Desirable Skills
Technical experience working with back-end platforms and associated system architectures, including the ability to identify interaction and dependencies with other systems.
Complex System design principles
Native mobile application experience
Experience working with a remote team within different time zones
Current or previous software development experience (any language)
Experience in the migration and transition of software platforms and systems
What you’ll get:
Competitive salary and performance-based bonus
Challenging, engaging and rewarding work
A culture of trust, ownership, responsibility and autonomy in your work
An incredible team of smart and mission-driven people to work with
Fun working atmosphere and lots of coaching
Significant growth opportunities
Flexibility & hybrid work (3-4 days per week required in the office in Central London)
Opportunity to work and network with leading PE, VC and alternative investment firms
Company pension
Regular range of team socials
About the Company
way brands connect with their customers, employees, and partners, turning everyday transactions into meaningful connections. Our diverse portfolio includes:
Blackhawk Network (BHN) is the undisputed leader in global branded payment technologies. We elevate the way brands connect with their customers, employees, and partners, turning everyday transactions into meaningful connections. Our diverse portfolio includes:
Gift Card & eGift Products: Accelerate your revenue growth with our innovative solutions.
Rewards & Incentives: Foster loyalty and drive acquisitions through seamlessly integrated platforms.
Payments: Empower businesses and consumers with cutting-edge, convenient fund access and disbursement methods.
With a presence spanning over 400,000 consumer touchpoints worldwide, BHN truly brings brands and people closer together. Discover more at BHN.com.